Frequently asked questions
Why are some of the facilities closed?
Keeping you and our staff safe is still our top priority. Facilities such as bike shops and cafes are opening where it is safe to do so. Where it isn’t possible to keep at least 1m distance (e.g. some toilet blocks) or while we carry out necessary checks and risk assessments (e.g. play equipment), some facilities will remain closed. Please check our forest pages before travelling to see what’s available.
Will there be adequate hand washing facilities?
Although most of our toilet facilities at our larger sites have reopened, there are some sites without toilets. Out in the wider forest there are no hand washing facilities so consider bringing your own hand sanitiser.
Can I BBQ?
No - not at the moment. This is to help prevent wildfires with the current warm, dry conditions. Dorset and Wiltshire Fire and Rescue Service found the remains of 11 disposable barbecues in the area after a recent and devastating fire at Wareham Forest.
Why was the car park temporarily closed?
Where we can, we are monitoring how many people are visiting and we may need to close some car parks or facilities without notice, to help maintain social distancing.
People aren’t social distancing – what can I do?
We have signs on site to help people follow the guidance around social distancing. It is everyone’s individual responsibility to, wherever possible, adopt the principles in the Government’s guidance: Staying safe outside your home. Please do what you can to help yourself and others to feel safe.
Will payment be cashless?
Where possible we are operating cashless payment. The best option to avoid having to use car park machines is to buy membership online and print your car park pass before you leave home. By buying membership you are also supporting your forest as the money we generate goes back in to looking after the forest and everything in it.
Where we can we are cleaning our car park machines but you must come prepared to wash your hands if facilities are available and/or bring your own hand sanitiser.
Will there be rangers on site to help me?
To protect our staff and visitors and support safe social distancing, some of our visitor centres, information points and ranger stations will remain closed. We will have staff at some sites and their focus will be on managing site safety.
How can I visit Westonbirt?
In order to keep visitors, volunteers, staff and the local community safe, the number of people who can visit Westonbirt at one time has been limited.
To visit you must now book a ticket in advance. This includes members of the Friends of Westonbirt Arboretum - although they will not have to pay for the ticket.
You can book your tickets now.
Can I ride my bike or horse in the nation’s forests?
We welcome responsible mountain bikers and riders. Please follow the guidance on social distancing and stop and wait for people to pass if necessary. Our trails need to be safety-checked so please accept that some bike trails may be closed or altered and follow any temporary signs.
Let someone know where you are going and wear appropriate protective equipment such as a helmet. With our health and emergency services under such intense pressure please only cycle on routes you know well and that are well within your ability level.
Why are some toilets still closed?
We are re-opening our toilet facilities as quickly as we can. However in some cases the layout of our toilets means it is not possible for people to meet social distancing guidelines, so they remain closed.
Are the campsites and cabins in your forests open?