On the day
Will the concert go ahead if it's raining?
Concerts will go ahead regardless of weather, except in extreme conditions where the venue is deemed unsafe or unfeasible to hold the event.
We advise all customers to wear suitable clothing and footwear for an outdoor event. Unfortunately, we do not permit umbrellas to be taken into the arena. We recommend bringing a raincoat.
How will I find out if the event is cancelled?
Our concerts are only cancelled in extreme circumstances. Every effort is made to proceed with the event, but if there is a need to cancel, the person who bought the tickets will be contacted via email.
Tickets will only be refunded if the event is cancelled by the organisers. See terms and conditions for full details.
What measures are you putting in place to respond to coronavirus (COVID-19)?
The safety of our customers, and everyone involved in Forest Live, is our number one priority. Our 2021 concerts will have appropriate measures in place in line with guidance from Public Health England/ Institute for Health Protection to help keep all our customers safe.
The guidance for live events is continually being updated and we will inform all ticket holders of the measures we are putting in place in advance of our concerts.
Is food and drink available?
A fully licensed bar and a variety of food and drink outlets are available at all venues. Most bar and food outlets accept card payments, however, as there are no cashpoints on site we strongly advise you bring some cash as well.
A ‘challenge 25’ policy is in operation at the bar. You may be asked to present your ID when purchasing alcohol. Acceptable forms of ID are passport, driving licence or the . If you do not have ID when challenged, you will not be served.
Food vendors cater for vegetarian, vegan and gluten free diets. We encourage you to discuss any allergies or intolerance with the food vendors on site.
Is seating provided and do you reserve seats?
Seating is not provided or reserved. You are welcome to bring blankets or small single folding chairs, but you will not be permitted to bring these into the standing-only area directly in front of the stage.
Please be aware, the audience may choose to stand throughout the event in any part of the arena. You cannot claim a spot with chairs or blankets and leave it unattended.
Do you have screens?
In the past we have not used screens at Forest Live concerts. Unlike stadium venues, our arenas are of a size where it is possible to see the stage. Our venues are unseated, so customers can move around freely to find their own preferred viewing position.
Use of screens for 2021 is under review and we will update this information as soon as we can.
Will there be laser and strobe lighting?
Can I see major sporting events?
We will not be showing any major sporting events at our Forest Live concerts.
How can I get in touch?
The Customer Relations team is staffed Monday to Friday 9am - 5pm (plus email support 9am-5pm Saturday and Sunday during concert weekends).