On the day
Will the concert go ahead if it's raining?
Concerts will go ahead regardless of weather, except in extreme conditions where the venue is deemed unsafe or unfeasible to hold the event.
We advise all customers to wear suitable clothing and footwear for an outdoor event. Unfortunately, we do not permit umbrellas to be taken into the arena. We recommend bringing a raincoat.
How will I find out if the event is cancelled?
Our concerts are only cancelled in extreme circumstances. Every effort is made to proceed with the event, but if there is a need to cancel, the person who bought the tickets will be contacted via email.
Information will also be published on our website and via our Facebook and Twitter.
Tickets will only be refunded if the event is cancelled by the organisers. See terms and conditions for full details.
Is food and drink available?
A fully licensed bar and a variety of food and drink outlets are available at all venues. Most bar and food outlets accept card payments, however, as there are no cashpoints on site we strongly advise you bring some cash as well.
A ‘challenge 25’ policy is in operation at the bar. You may be asked to present your ID when purchasing alcohol. Acceptable forms of ID are passport, driving licence or the government proof of age scheme card. If you do not have ID when challenged, you will not be served.
Food vendors cater for vegetarian, vegan and gluten free diets. We encourage you to discuss any allergies or intolerance with the food vendors on site.
Is seating provided and do you reserve seats?
Seating is not provided or reserved. You are welcome to bring blankets or small single folding chairs, but you will not be permitted to bring these into the standing-only area directly in front of the stage.
Please be aware, the audience may choose to stand throughout the event in any part of the arena. You cannot claim a spot with chairs or blankets and leave it unattended.
Do you have a large screen?
We provide a large screen at all our forests to enhance your concert experience and help you to see all the on-stage action close-up!
Can I leave and re-enter the arena?
There is no re-admission once you have left the venue, except in the event of a medical exemption or due to a medical emergency.
Will there be laser and strobe lighting?
Laser and strobe lighting may be used at some events. Check the venue pages for more details, or if you have any accessibility concerns, please see our Forest Live Access Statement.
Can I see major sporting events?
We will not be showing any major sporting events at our Forest Live concerts.
How can I get in touch?
The Customer Relations team are available Monday to Friday 9am - 5pm (plus Saturday and Sunday 9am-5pm during concert weekends).
- Telephone 0300 068 0400
- Email email@example.com
- Write to us at: Forestry England, Innovation Centre, Croxton Road, Thetford, Norfolk, IP24 1JD