Are email confirmations accepted as tickets?
Email confirmations are not tickets and will not be accepted to gain access to the arena.
Please bring the tickets that were posted to you or collect your tickets from the on site ticket office (if this has been arranged).
When will I receive my tickets?
If you booked with Forestry England from inside the UK: Please check your confirmation email for details of when tickets will be posted to you.
If you booked with Forestry England from outside the UK: We do not post tickets outside the UK. You will need to collect the tickets from the on site ticket office on the evening of the event. Venue box offices are open from 5pm - 9pm on event days.
Bookings made with Forestry England close to the date of the gig: As there may not be enough time to post your tickets, you will need to collect tickets from the on site ticket office on the evening of the concert. On site ticket offices are open 5pm - 9pm on event days.
Can I get in touch with you via phone?
Due to the current situation, our phone service is at reduced capacity. We strongly recommend on-line booking and if you have a question for us, that can’t be answered in our FAQ’s, the best way to get a prompt reply is to email us at firstname.lastname@example.org
Why do you charge a booking fee?
The booking fee is stated alongside the face value ticket price. This is lower than the booking fee charged by most other ticket agents. We do not charge an extra postage or transaction fee.
Booking fees cover administration costs which include staff, office costs, tickets, stationery and postage.
What is the child policy?
Any child aged six or over requires a full price ticket. Children aged five and under can attend free of charge and do not require any form of ticket.
Under-16s must be accompanied by a parent/guardian (18 or over). There is a minimum ratio of one adult per four children (under 16).
Entry may be refused without valid proof of age (photocopy of passport or birth certificate is accepted).
Young children have more sensitive hearing. We encourage you to use appropriate hearing protection for Forest Live events.
What is the Group booking (over eight tickets)* policy?
We operate a group booking policy aimed to protect customers from ticket touting, ticket scams and the resale of tickets at an inflated price.
Purchases of up to eight tickets can be made on our website. The purchase of over eight tickets constitutes a group booking (even if purchased in separate transactions). If you wish to book nine or more tickets, please contact email@example.com or call 0300 068 0400
We reserve the right to contact any customer to ensure that their purchase adheres to our booking policy and terms and conditions. Purchases suspected of being made with the intention of resale for profit will be cancelled.
We are unable to offer any group discounts.
Occasionally for specific acts, additional per person ticket limitations may be applied.
What is a waiting list?
Once an event has sold out, we may offer the opportunity to join a waiting list. Customers can join the waiting list via the event page for the concert you wish to attend.
Joining the waiting list is no guarantee that we will be able to offer you tickets. If we are in a position to offer tickets, you will be contacted by telephone or email by Customer Relations during office opening hours. Tickets cannot be held, if you are unavailable when we try to make contact we will move onto the next person on the list.
Approved agents list
We strongly advise against purchasing from any ticket agents other than those listed on our . The sale of Forest Live tickets by unapproved secondary ticket agents, ticket brokers or online auction sites is in breach of our terms and conditions. Please buy your tickets from or our official agents.
On occasion, there have been ticket scams and fake tickets in circulation for Forest Live events. Fake tickets have been detected at the arena entrance and purchasers have not been granted admittance to concerts.
What is Refund Protection?
Refund protection, provided by our partners Booking Protect, allows you to apply for a full refund should you or anyone in your party be unable to attend the event. Examples of covered circumstances are:
- Injury, illness or death happening to you, or an immediate family member.
- Adverse weather where travel warnings are issued.
- The breakdown, accident, fire or theft of a private vehicle en route to the event.
For full terms and conditions please read the full policy
Refund protection can only be taken at the time of booking tickets and not added afterwards.
How do I make a refund protection claim?
Refund protection claims can be made online here.
What happens with my ticket purchase if the concerts are cancelled?
We are fully expecting our 2021 concerts to go ahead as planned and are excited to welcome gig-goers to forests across England. We are monitoring all the latest guidance from Public Health England/ Institute for Health Protection and will respond to any new guidance as appropriate.
If any Forest Live concert should not go ahead in 2021, every effort will be made to postpone the concert. This will be subject to artist availability.
If you are unable to make a postponed date or rescheduling is not possible, you will be entitled to a refund of your ticket in line with our terms and conditions.
What is a four show ticket?
In 2021, we are introducing a Forest Live four show ticket at Westonbirt Arboretum, High Lodge, Thetford Forest and and Cannock Chase Forest (subject to licence). Fours show tickets will be available once all acts are announced.
The four show ticket gives admission to each of the four separate Forest Live shows at that venue. The ticket cost is the same as purchasing each of the four shows individually; however, there is a 50% reduction on the usual booking fees.
Visitors and vehicles must leave the concert site each evening after the show, overnight camping is not permitted. Forest Live terms and conditions apply.
Is the event suitable for me and my party?
Crowd conditions can vary dependant on artists. It is the purchaser's responsibility to ensure the content and show is appropriate for them and their party. Some artists may use language that might be considered offensive.
Why is an artist not playing at a Forest Live venue near me?
All acts are subject to their availability which means the number of Forest Live dates they play will vary from a solo concert to playing the whole run.
How can I get in touch?
The Customer Relations team is staffed Monday to Friday 9am - 5pm (plus email support 9am-5pm Saturday and Sunday during concert weekends).