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Enchanted Christmas FAQs

Updated 3rd September 2019

Enchanted Christmas FAQs

Do I need to pre-book tickets?
Yes. Tickets for Enchanted Christmas are advance booking only and not available on the gate. You can book tickets online or via phone with our Box Office on 03000 680 400.

How will my tickets arrive?
Your tickets will arrive in the form of an email with a PDF ticket attachment. To help save on paper there's no need to print the PDF attachment if you can show us the downloaded E-ticket on your phone on arrival.

Can I book at the last minute?
If tickets are still available, online sales for that night will close at 3pm on the day of the event. Please note that you will not be able to buy tickets onsite at the arboretum, and all tickets must be bought online.

Can my tickets be changed?
Unfortunately tickets are in high demand so are not interchangeable.

I can’t print my tickets – what should I do?
We're encouraging our visitors not to print their tickets unless they don't have a phone to show their downloaded E-ticket on.

Is there a member’s discount?
Friends of Westonbirt Arboretum members are eligible for a half-price ticket on Fridays only.  Each member can also purchase up to four children’s tickets at £2 on Fridays only. Tickets must be booked in advance.

Is there a concessions or senior citizens price?
There is no discount for senior citizens but there is a £2 discount for students and jobseekers.

Do children need to pay?
Tickets for children aged 5-18 are £7.50.
Children aged under 5 are free.

What happens if I cannot attend?
Unfortunately due to the high demand for tickets, they are non-refundable and not interchangeable.

Is it wheelchair/pushchair friendly?
The trail is just over a mile long and on hard paths. It is accessible for wheelchairs and pushchairs, but can get muddy! The main event area is also wheelchair and pushchair friendly. 

Is there a policy for carers?
In line with our admission policy, an essential carer has free entry. The carer will need to book a ticket and this can be done either online or by phoning the Box Office 0300 680 400. 

Can we book a wheelchair/mobility scooter?
We do have free wheelchair/mobility scooters available, but they are in demand and we have a limited stock so early booking via the admissions team on 0300 067 4861 is highly recommended.

Are dogs allowed into the event?
As the event is held in the Old Arboretum,dogs are not permitted onto the illuminated trail.  Assistance dogs are the exception and are welcome on the trail. 

What is the start/end time of the event?
The event starts at 4pm and finishes at 9pm.

When you book tickets you will be asked to choose a trail entrance time; entrance times are every 20 minutes. Please be sure to arrive at the trail entrance promptly at your chosen entrance time.

How long does the event last?
The event lasts from 4pm – 9pm, however we believe the average time spent at Enchanted Christmas is approximately two hours. You are permitted to visit the Christmas village before your trail timeslot.

Can we arrive earlier in the day for the event?
Yes, you are welcome to visit the arboretum earlier in the day and will be permitted free entry on production of your Enchanted Christmas ticket.  However, please note, the Old Arboretum will be closed from 3pm in order to set up safely for the event.   

How do the time slots work?
When booking your ticket you will be asked to choose an entrance time for you to start the Enchanted Christmas trail. Entrance times are every 20 minutes from 5pm to 7:40pm. You will need to arrive promptly at the entrance to the trail at your chosen start time.

This has been put in place as a result of feedback from our visitors, to ensure a high quality experience at Enchanted Christmas.

If you arrive at the trail entrance before your entrance time, you will be asked to wait. You are welcome to arrive at the event anytime from 4pm, but will be restricted to the Christmas village until your trail time slot starts.

What happens if it is raining? 
Unless the rain presents a safety issue, the event will go ahead as normal. We recommend you bring appropriate clothing and footwear for the outdoors and the weather.
If the rain or any extreme weather conditions present a safety issue, notification of cancellation will be made on forestryengland.uk/westonbirt, Facebook and Twitter. Please see your ticket terms and conditions for the refund policy.

What should I wear?
Enchanted Christmas is an outdoor event. We recommend comfortable footwear and outerwear dependent on the weather conditions.

How far is the walk?
The trail is around 1 mile long and takes anywhere from 45m to 1hr30 to complete dependent on walking ability. There is a short distance walk from the Welcome Building to the trail entrance.

Will it be busy?
Please do expect some queues as you enter the trail and in the popular food and drink areas.

Do we pay for parking?
No, parking is included within the ticket price.

Will we get to see Father Christmas? Is there a Santa Grotto?
There will not be a Santa Grotto at Enchanted Christmas this yearHowever, Father Christmas and other characters will be located on the illuminated trail throughout the whole evening and all visitors will get the opportunity to see him.  

Will there be a Christmas Market/Stalls?
There are seasonal stalls selling food and drink, a small selection of stalls selling Christmas gifts, along with various fairground rides including a Ferris Wheel, and carousel. Please be aware these are cash only.