COVID-19 coronavirus - Membership information
The following FAQs relate to our Forestry England Membership scheme. For any enquiries relating to Friends of Westonbirt Arboretum or Friends of Bedgebury Pinetum (which are managed independently and policies differ during this time), please visit their websites:
Forestry England Membership
Q: How is my Membership affected by COVID-19?
Following the Prime Minister’s announcement on Sunday 10th May we are working hard to welcome you back as soon as we can. From Wednesday 13th May we began the process of starting to re-open our car parks and some other facilities as and when we can do it safely. Things we need to do first include putting social distancing controls in place and new systems for cleaning touch points and toilets, checking paths are accessible, and looking out for any wildlife that may have taken the chance, while it has been quiet, to build a home in an unusual place.
We will not be opening everything at once, so please check to see what remains closed before travelling. Due to Government guidance on play areas, at this time we will not be reopening our play equipment and play areas.
As a valued member we will email you to let you know when it is your local site is open to visit.
We are sure many people will be keen to get out and about, so to avoid crowds, please be prepared to make the necessary decision to turn around if the car park looks busy or is full, and come another time.
Q: I missed time on my Membership due to closures, will I receive an extension?
A: Yes. As a valued member, we want to ensure you continue to receive the most from your Membership and have extended your Membership to cover lost time during site closures. So if you held a valid Membership at 1 April 2020, we have added two months to your Membership.
You must still display your pass in your windscreen. If your Membership has expired on or after 30 April 2020, please display your pass anyway for an additional 2 months following expiry. Your details have been updated in our system and staff working on site will take this into account.
If your local forest has an Automatic Number Plate Recognition (ANPR) barrier, your information will be updated and you will be able to visit when your local car park has re-opened.
Q: I have received an extension, what is my new expiry date?
A: As described above, if you held a valid membership on 1 April 2020, your membership has been extended by two months. If you are unsure, please login to your account online to review your expiry date at https://boxoffice.forestryengland.uk/crmlogin.aspx
Q: I am classified as ‘Extremely Vulnerable’ and am unable to use my Membership
A: If you held a valid Membership on 1 April 2020 and your Membership was due to expire from 30th April 2020 onwards, we have added another 2 months. We value your patience and continued support during this time. If you have concerns or questions about your ability to use your Membership and are in the ‘Extremely Vulnerable’ category, please contact us using the details below.
Q: Can I still buy my Membership in person?
A: No. You can still buy or renew your Membership online. Please note that when buying Membership online you will need to do this before visiting the forest as you will need to print your temporary membership pass at home (to use until your membership pack arrives by post).
If you have any difficulties buying Membership online, see below for how to contact us so we can help. We are sorry if it takes us longer to respond.
Once your local forest re-opens (if you are a currently a member we will email you to let you know when this happens), you will be able to use your Membership to park at your local forest as you would normally. Your support as a member is extremely important to us and helps us to continue to maintain your local forest now and for the future.
Q: I want to join or renew my membership, can I still do this?
A: Yes, you can join or renew however, you will need to do this online as it is not possible to do this on site at the moment. You will still receive your confirmation email, including relevant benefit codes, and you can still sign-up to receive your member newsletters. Remember to print and bring your temporary pass before visiting. Please also see below Q: When will I receive my pack?
Q: How can I contact you for help?
A: The quickest way for us to help you is if you email us, rather than calling at email@example.com. Remember it will take longer for us to help but you can still phone us on 0300 068 0400 to leave a message and we will return your call.
Q: When will I receive my Membership pack?
A: We are following the government’s social distancing guidance and working from home where we can. We are sorry but this means there may be a delay in sending your Membership pack. We will, however, send you everything you need by email to start enjoying your Membership. Please note that you will need to join online before visiting the forest as you will need to print a temporary pass to display in your windscreen until your Membership pack arrives.
Thank you again for your support and patience.