Help stop the spread of coronavirus. Stay home, stay safe – please do not come to our forests - Read our COVID-19 guidance

COVID-19 coronavirus - Membership information

Updated 25th March 2020

The following FAQs relate to our Forestry England Membership scheme. For any enquiries relating to Friends of Westonbirt Arboretum or Friends of Bedgebury Pinetum (which are managed independently), please visit their websites:

Friends of Westonbirt Arboretum

Friends of Bedgebury Pinetum

 

Forestry England Membership

Q: Are members still able to visit during the COVID-19 pandemic?

A: The most important thing for Forestry England is to keep you, the public, our staff and volunteers safe. The government has said everyone must stay at home apart from essential travel. Therefore our forest facilities such as car parks, cafes and bike hire are closed until further notice and regretfully we ask you not visit. Please remember, your membership is still supporting your local forest, and helps us to care for the land, trees and wildlife in them, so thank you for your support during this extraordinary time.

Q: The car parks are now closed, so what happens about my Membership?

A: Your Membership supports your local forests, and helps us to care for the land, trees and wildlife in them. Thank you for supporting us by being a member.  The most important thing for Forestry England is to keep our members, the wider public, our staff and volunteers safe. The government has said everyone must stay at home apart from essential travel. Therefore our forest facilities such as car parks, cafes and bike hire are closed until further notice and regretfully we ask you not visit. 

As a valued member, we want to ensure you continue to receive the most from your Membership and will be providing you with an extension to cover the period of your Membership that has been affected while our Forest Centres are closed. You don’t need to do anything. We will contact you when our forest facilities re-open to confirm your membership extension and send you everything you need to continue to enjoy all your member benefits.

Please look at other pages on our website for more information on COVID-19 and to find out which locations are affected.

Q: Can I still buy my Membership on-site?

A: No, all our information points and welcome centres are now temporarily closed. You can still buy or renew your Membership, but it’s best for you to do this on-line. You will still receive your confirmation email, including relevant benefit codes, and during your purchase you can still sign-up to receive your member newsletters. Please also see Q: How can I contact you for help? and Q: When will I receive my pack? below.

Although, you cannot use your Membership to access the forest at this time, your support through Membership is extremely important to us and helps us to continue to maintain your local forest now and for the future. So, if you wish to still join or renew, we welcome and value your support.

Q: I want to join or renew my membership, can I still do this?

A: Yes, you can join or renew on-line as normal. All our information points or welcome centres are now closed, so it’s best for you to buy on-line. You will still receive your confirmation email, including relevant benefit codes, and during your purchase you can still sign-up to receive your member newsletters. Please also see Q: How can I contact you for help? and Q: When will I receive my pack? below.

Although, you cannot use your Membership to access the forest at this time, your support through Membership is extremely important to us and helps us to continue to maintain your local forest now and for the future. So, if you wish to still join or renew, we welcome and value your support.

Q: How can I contact you for help?

A: Due to staffing arrangements during this challenging time, we will be able to support you most promptly by email rather than by phone. So, it is best to contact us at membership@forestryengland.uk. If you are unable to contact us by email, then you can still phone us on 0300 068 0400 to leave a message and we will return your call.

Q: When will I receive my Membership pack, it hasn’t arrived yet?

A: We are supporting our staff and enabling them to keep working, but to follow the guidance around social distancing this is through remote/home working. Therefore, if you purchased after 22 March, there will be a delay in you receiving your Membership pack. If you purchased prior to 23 March, then your pack is being dispatched and should be with you shortly. If it has not arrived within 2 weeks of purchase, please contact us via email at membership@forestryengland.uk.

 

Thank you again for your support and patience during this extraordinary time.