Buying tickets and concessions for carers/companions
Standard tickets are available to purchase online or call 0300 068 0400.
Customers who have a health condition or disability that meet the requirements for proof of disability, as detailed below, will be able to purchase a ticket for themselves at standard price, plus booking fees and also receive a free carer/companion ticket.
Customers wishing to purchase a ticket for a person with a health condition or disability along with a complimentary ticket for a carer/ companion should make an online purchase for only the number of standard full price tickets required and should then contact the box office on 0300 068 0400 or email email@example.com to arrange for the additional free carer/companion ticket to be added to the booking.
Alternatively bookings can be made entirely by telephone however in peak booking periods / on-sale days, the online booking route detailed above is recommended, to avoid disappointment.
Where an adult or child requires assistance to attend a concert because of a health condition or disability and is in receipt of any of the following benefits, they will qualify for a free carer/companion ticket:
- Middle or Higher rate of Disability Living Allowance (mobility or care component);
- Attendance Allowance
- Enhanced rate of Personal Independence Payment (daily living or mobility component)
Unfortunately, a Blue Badge cannot be accepted as proof of a health condition or disability.
If you have a temporary health condition or disability and require a carer/ companion in order to be able to attend the concert please telephone the box office to discuss your requirements.
Carers must be capable of supporting the needs of their companion with a disability in the events of an emergency or evacuation of the arena.
About our venues
Forest Live events are held outdoors in clearings in forests. There are no covered areas in the arena. Please ensure you have sufficient warm and waterproof clothing as umbrellas are not permitted.
Folding chairs and rugs may be brought into the arena as seating is not provided. Some items including cans, glass, non-plastic crockery and cutlery etc are not permitted in the arena – please see terms and conditions for full list of prohibited items.
Early entry to the arena (e.g. before the main gates open) is not available for anyone
Sufficient on site car parking is provided at all our venues. Car parking is included in the ticket price.
Priority parking is allocated nearest to the arena for customers with a disability. Parking spaces cannot be reserved. At some venues accessible parking is limited and therefore limited to blue badge holders.
We regret that we are not able provide assistance from the car park to the arena.
Please see venue information for specific details of accessible car parking.
Getting to the arena
The distance and details of the path surface between the arena and the car parks varies. Please see venue information for specific details of distances and path surfaces.
Accessible toilets are provided next to the viewing platform and also in the main block of temporary toilets in the arena.
In order to ensure that accessible toilets are available to those customers who absolutely need them, we will provide customers with an accessible wristband on the night. We are trialling this for Forest Live 2019 and we would be interested in any feedback customers have on this change. To use the accessible toilet, you will then just need to show your wristband without need to go into the reasons each time as to why you need to use the accessible toilet. An accessible wristband will be given to those who require a place on the accessible viewing platform. Anyone else who requires access to an accessible toilet can obtain an accessible wristband from a steward on the viewing platform.
Other accessible toilets may be available outside the arena, for example at the visitor centre or café – please see venue information for full details.
Inside the arena
Crowd conditions can vary dependant on artists. For your safety and the safety of others, any instruction from a steward must be followed (see item 12 of terms and conditions).
Forest Live are pleased to be able to accept access cards. If you have an access card, please show this to the steward on the accessible platform and they will be happy to help to make the adjustments you require. If you don't need access to the accessible viewing platform but do need access to the accessible toilets, you can use your access card to get an accessible wristband from a steward on the viewing platform. Further information on access cards
An accessible viewing platform is available. It is intended for customers who are wheelchair users, or who have health conditions or other disabilities where they have to remain seated for long periods of time.
Use of the viewing platform is not limited to people who qualify for carer/companion tickets, however customers using the viewing platform must give priority to customers with a disability and in particular wheelchair users. Places on the platform cannot be guaranteed or reserved.
One carer or companion or family member is welcome to accompany the customer using the viewing platform. As with the rest of the arena no seating is provided so customers may wish to bring folding chairs.
The viewing platform is accessed by a ramp, assistance negotiating the slope is available from the steward at the viewing platform, please ask.
Assistance dogs are welcome but please be aware that higher levels of live music noise encountered at outdoor concerts may frighten the animal.
Please pick up after your assistance dog and as there are no specific dog bins please use the general rubbish bins.
Laser and strobe lighting
Laser and strobe lighting may be used at some events, full details will only be available near to the time of the event – please enquire to box office.
All our information is available in large print, please contact us on 0300 068 0400 or email firstname.lastname@example.org