Westonbirt 10K Postponement FAQs
Do I need to contact the box office to confirm my place in September?
No – you will automatically be entered into the 10K run on Saturday 12 September at 4pm and there is no need to contact the box office to confirm your place. Your race pack will be posted to you no later than two weeks before the September event date.
What if I want to cancel my place?
If you are not able to make the new date, then please email the box office on email@example.com no later than 31 May and they will arrange for your place to be cancelled, process your refund and confirm this back to you by email. Any requests for cancellations received after the 31 May will be subject to our usual terms and conditions. Please note that due to COVID-19 our Box Office team are currently working remotely and will be unable to answer phone calls. The best way to contact them is via email, and your patience is appreciated at this busy time.
What if I want to cancel after the 31 May?
Any requests for cancellations received after the 31 May will be subject to our usual terms and conditions.
Can I change participant details instead of cancel?
Yes, provided you let us know any changes no later than 48 hours before the event by contacting firstname.lastname@example.org. After race packs have been sent out it will be your responsibility to forward this on to the runner taking your place.
Please ensure you do let us know about any changes so that we have an accurate participant list. This is vital for safety reasons. If you are discovered using someone else’s race number you will be removed from the race and banned from all future sporting events.
Is my ‘refund protection’ fee refundable?
If you took out the optional ‘refund protection’, this is carried over to your new booking for September.
If you choose to cancel your place in the Westonbirt 10K in September, as we have provided a full refund of the ticket face value, a refund protection claim is not necessary or applicable. The refund protection product has provided cover for you between the time of purchase and the time of cancellation and therefore in line with Booking Protect terms and conditions, the refund protection charge is non-refundable.
Will any cancelled tickets be opened up for resale to the public?
Any available places for cancelled tickets will be offered to those on the waiting list in the first instance. We do not anticipate that any further tickets will be made available to the wider public, however you can still join the waiting list online.
When will more information on the September run become available?
We will send out more information on the September run in August, with details of the route, what to do when you arrive etc.
When will tickets for the 2021 Westonbirt 10K go on sale?
Tickets for the 2021 race will become available in January 2021.