Frequently asked questions
Ticketing
Where can I buy tickets from?
You can buy tickets for Halloween at Moors Valley online from Forestry England here If tickets are sold out you may be able to purchase re-sale tickets securely using Forestry England's re-sale partner Tixel.
Do I have to book in advance?
Yes, we recommend that you book early to avoid disappointment. Each timed entry has a limited capacity and the early evening and weekend slots are likely to sell out.
Can I buy additional tickets?
Yes, subject to availability. If you require additional trail tickets after placing your order please purchase these online here as an additional transaction.
Which session should I book? What is the difference between Daylight, Twilight and Moonlight and when is off peak and standard pricing?
Daylight – Most suitable for our youngest visitors… ones who need to get back home to bed early!
Twilight – The scare level ramps up a notch.
Moonlight – As scary as it gets (but still suitable for all)
Please click here to view a grid displaying the timeslot sessions, including off peak and standard pricing.
As I am a season ticket holder for Moors Valley Country Park and Forest, do I still need to pay for Halloween at Moors Valley?
Yes, the ticket prices apply to all. Forestry England members and Moors Valley Season Ticket holders are eligible for one free car parking space per membership, which must be pre-booked. This offer is only available when booking via Forestry England.
Do I need to buy a car parking ticket to park at Halloween at Moors Valley?
If you are planning to arrive by car to Halloween at Moors Valley you must book your parking space prior to arrival along with your trail tickets online. Parking spaces are priced at £8. If you are a Moors Valley Season Ticket holder, or Forestry England member, parking is free of charge, however, you will still need to pre-book your space. Parking tickets should be presented for scanning on arrival at the car park. Please follow all instructions from stewards.
I am a Moors Valley Season Ticket holder, or Forestry England member. How do I redeem my free parking space?
We are offering all Forestry England Members and Moors Valley Season Ticket Holders one free parking space, when booked in advance.
Forestry England Members: Make sure you are logged into your membership account and add all trail and parking tickets to the basket, where the price of one parking space will adjust to zero.
Moors Valley Season Ticket Holders: Select the Moors Valley Season Ticket prices from the price list and add all trail and parking tickets to the basket. The price of one parking space will be adjusted to zero. When prompted input the car registration number associated with your season ticket to validate the offer.
Members/Season ticket offers are only valid when booking via Forestry England and you must present a valid membership or season ticket card on arrival. The card must be valid when you purchase tickets and on the date of visit. If you do not present a valid membership or season ticket card on arrival, you will be charged for your parking space.
How do I add parking to my booking after purchasing tickets?
If you require additional parking spaces after your initial order has been made, please use the links below (subject to availability). A transaction fee will apply if car parking is booked separately.
· On-Site parking for Halloween at Moors Valley
· Blue Badge parking for Halloween at Moors Valley
If you are a member or season ticket holder and did not add your free parking space when making your booking, please contact customerrelations@forestryengland.uk to book your space.
Does each ticket holder need to book a car park space?
No, but you will need to book a parking space per car that your party intends to travel in. Car parking must be purchased in advance. Car parking is not included as a bundle with trail entry tickets, so please make sure you add a parking space to your order if you are intending to travel by car.
How/when will I receive my tickets?
Your e-tickets will be sent to you via email approximately four weeks before the event date and must be presented on the night to be scanned (shown on phone or printed). Please download these to your phone/device in advance to show on arrival, Alternatively you can bring a printed copy.
Why is the on-the-day price more?
With the enjoyment and well-being of our visitors in mind, having an on-the-day price allows for any last-minute adjustments we, the organisers, might have to make in terms of staffing and catering levels to ensure the smooth running of the trail. Wherever possible we support our customers in planning ahead, giving them the opportunity to not only buy at a cheaper price but also purchase parking at the same time.
I bought tickets from Forestry England but have not received a confirmation email. What should I do?
Please check your junk or spam folders as sometimes the confirmation email falls there. If you have not received your confirmation email, you can log into your account here to re-print your confirmation email and e-tickets, or for further assistance contact customerrelations@forestryengland.uk.
Can I show my E-tickets on my phone? You can show E-tickets on your phone, as long as the barcode is clearly visible on entry. Please ensure you have downloaded your E-tickets on your device before arriving as signal at the venue is limited. Please turn the brightness on your device up to ensure easy scanning of the barcode.
Is my ticket for Halloween at Moors Valley valid for entry during the daytime? Your ticket for Halloween at Moors Valley is only valid for the evening and will only allow you access to the trail at your selected time. If you want to arrive early to visit Moors Valley, you will need to pay additional standard car parking charges.
How can I organise a group visit and is there a group rate?
There is a group rate of 10% off groups of 15+ adults when purchased via Ticketek. To book a group booking, please contact Ticketek directly.
We will be arriving by coach, do we need to reserve a coach parking space?
Yes, there is space for 2 coaches per evening. Coach parking is charged at £20 per coach and must be booked in advance through Ticketek using the online form here.
Why is there a transaction fee for E-tickets at Halloween at Moors Valley?
The fee charged for E-tickets is for the ticket provider, as they maintain the hardware and software at the venue so your paper ticket will be recognised or your device scanned. It also allows us to develop and maintain our own technology to make sure you have a simple, straightforward experience getting into your event.
I have an issue or query about my booking?
Our customer relations team will be happy to help. Contact customerrelations@forestryengland.uk and we'll get back to you as soon as possible, or call 0300 0680400. Please include your booking reference within your email.
Halloween Light Trail
How long is the trail?
We anticipate that it will take approximately 1 - 2 hours to walk the trail. The illuminated trail follows a circular route approximately 1.5 miles.
Are dogs allowed on the trail?
Yes, well behaved dogs are welcome on leads along with guide and assistance dogs. Some themed content may be distressing for animals, please consider the Halloween theme of the trail. Please be a responsible dog owner and pick up after your dog - under no circumstances are dogs to be left in vehicles.
Is the trail dark or covered?
In some areas the lighting will be low level as this is part of the experience. We do encourage visitors to bring along a torch in case of an emergency - this should not be used unless it is necessary. All visitors are reminded that this is an outdoor illuminated trail with no indoor areas and the weather may be inclement. Please wear appropriate outdoor clothing and footwear for autumn. We reserve the right to refuse inappropriately clothed patrons access to the walk, if it is felt they are open to greater risk of injury.
Will there be strobe lighting at Halloween at Moors Valley?
There will be various lighting effects around the trail including a small section of flashing lights. Although these are not strobe lights they will be flashing on and off at speed.
What is the difference between Daylight, Twilight and Moonlight?
Daylight sessions are designed for our youngest visitors, at twilight the scare level ramps up a notch, and moonlight sessions are as scary as it gets (but still suitable for all).
If I am delayed and miss my slot, can I join a later slot?
We will try and accommodate you on the next available slot within the trail operational hours on the day but this cannot be guaranteed. Please ensure you leave enough time for your journey and plan your route in advance.
What time does the illuminated trail finish?
All customers must exit the car park no later than 2 hours after the last trail start time or by 10pm (whichever is earliest).
Can I bring my drone?
Drones are not permitted.
Can I take photographs?
Yes, you are welcome to take photographs and to share these on social media with the hashtag #HalloweenatMoorsValley. You can also follow the developments across our pages at Facebook, Instagram and X.
Commercial photography is not permitted at this event, except by prior written agreement.
Are there toilets?
Toilets are located in the main car park, which is at the start and end of the trail.
Access Provisions
What provision do you have for guests with access needs?
The trail is created to be as accessible as possible within the natural landscape of Moors Valley. The trail is accessible, however, please be aware that there are sections of the trail which are over uneven and rough terrain which could become more difficult in bad weather. There are also some slight inclines and declines along the route. Accessible toilets are available at the start/end of the trail. Closest parking bays are reserved for blue badge holders.
Do you have accessible parking for visitors with disabilities?
Accessible spaces for Blue Badge holders are available in the main car park. If you require Blue Badge Parking and have not included this within your order, please add to your order here, subject to availability. A transaction fee will apply if car parking is booked separately.
Please note that these spaces are limited and must be purchased in advance. Visitors with limited mobility can be dropped off and picked up from the main car park if required. Please speak to the parking attendants on arrival.
Is the trail accessible for wheelchair users?
The trail is accessible, however, please be aware that there are sections of the trail which are over uneven and rough terrain which could become more difficult in bad weather. There are also some slight inclines and declines along the route.
Can wheelchairs be provided?
Wheelchairs will not be available to hire on site. Please make your own arrangements prior to your visit.
Can I bring my mobility scooter or are mobility scooters available?
The trail is accessible for mobility scooters, however, please be aware that there are sections of the trail which are over uneven and rough terrain which could become more difficult in bad weather. There are also some slight inclines and declines along the route. There are no mobility scooters for hire at the event.
Am I eligible for a free personal assistant ticket?
Where an adult or child requires assistance to attend the illuminated trail because of a health condition or disability and is in receipt of any of the following benefits, they will qualify for a free personal assistant ticket:
· Disability Living Allowance (mobility or care component);
· Attendance Allowance;
· Personal Independence Payment (daily living or mobility component).
· A valid Access Card
You may be asked to present documentation on the night. Unfortunately, a Blue Badge cannot be accepted as proof of a health condition or disability. Personal assistants should be 16+.
Personal assistant tickets can only be booked in conjunction with a full price adult or family ticket.
I need more than one personal assistant, what should I do?
If you require more than one personal assistant, please email customerrelations@forestryengland.uk.
Is there a ‘Relaxed Session'?
Yes. This session is for adults and young people who would love to experience Halloween at Moors Valley without the usual high volumes of people. The session will begin at twilight before the illuminated trail opens to the public, making the transition into the dark much easier.
For Halloween at Moors Valley 2024, this session will be held at 4pm on Monday 28 October. The capacity of this session will be limited to ensure that the trail remains less crowded and more relaxed. Ticket prices for our quieter sessions are consistent with the rest of the illuminated trail, with carers entering for free.
When booking, please talk to our staff about any additional support you may need for exiting the illuminated trail through quieter areas or help with parking closer to the start of the trail. To book in for this session, please click here.
Food, Beverage and Retail
Can I purchase food and drink at the venue?
Hot, hand-held food and drink will be available and we are currently working on the food and beverage plans for Halloween at Moors Valley 2024. Once finalised, updated information will display here.
Are there cash points at the venue?
There is no cash point on site. Only card payments are accepted, this is a cashless event.
Cancellation, Exchanges and Refunds
What will happen if the weather is bad? Will the trail be cancelled?
Halloween at Moors Valley is an outdoor illuminated trail. If the weather presents a hazard and a risk to safety, any decision to cancel the illuminated trail will be taken by 2pm on the day of the illuminated trail. You will be notified by email and you will be informed of the re-booking process.
If I am unable to attend on a different day, can I get a refund?
If the illuminated trail is cancelled in line with the cancellation policy and ticket holders are not able to attend an alternative night offered, then a refund will be considered. The transaction fee is not refundable under any circumstances.
I have booked for the wrong day – can I transfer over to another day?
Forestry England will allow discretionary amendments to dates and times for this event, subject to availability. If you wish to exchange your tickets for a different time or date please check availability online and contact us at customerrelations@forestryengland.uk. Exchanges are unavailable within 24 hours of the date you are due to attend. In line with our terms and conditions, tickets are non-refundable.
I can no longer attend, can I re-sell my ticket?
Tickets are non-refundable, but Forestry England will allow discretionary amendments as above. If you are unable to attend and are not claiming a refund via Booking Protect, you can re-sell your ticket; Forestry England have partnered with Tixel as our official re-sale partner. Tixel provide a safe and easy place for you to sell your tickets if you can no longer attend the event. For more information visit Tixel's website.
What is Refund Protection?
Refund protection, provided by our partners Booking Protect, allows you to apply for a full refund should you or anyone in your party be unable to attend the event. Examples of covered circumstances are:
· Injury, illness or death happening to you, or an immediate family member.
· Adverse weather where travel warnings are issued.
· The breakdown, accident, fire or theft of a private vehicle enroute to the event. For full terms and conditions please read the full policy.
Refund protection can only be taken out at the time of booking tickets and not added afterwards.
How do I make a Refund Protection claim?
Refund protection claims can be made online here.