Information we collect - Cookies

Cookies

Updated 23rd August 2018

Introduction

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don't have to give the same information several times during one task
  • recognising that you may already have given a username and password so you don't need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
  • recognising which people are visiting our web pages through social media sites, to make it possible to use targeted advertising

You can manage these small files yourself and learn more about them through "Internet browser cookies - what they are and how to manage them"

If you'd like to learn how to remove cookies set on your device, visit 'Our use of cookies'

Tree Alert

Our Tree Alert application uses session cookies. These are stored for the duration of the session, and are used to associate the servers session with the connected user.

Cookie Name: _ga
Duration: 2 years
Purpose: To distinguish users

Cookie Name: _gat
Duration: 10 minutes
Purpose: Used to throttle request rate.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies -text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google uses this information to evaluate your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet use. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.  We follow the ICO privacy and electronic communication regulations.

Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This to ensure that the service is available when you want it and fast.

Cookie Typical  contentDuration

_utmarandomly generated number2 years

_utmbrandomly generated number30 minutes

_utmcrandomly generated numbersession

_utmzrandomly generated number + info on how the site was reached (e.g. directly or via a link, organic search or paid search)6 months

For further details on the cookies set by Google Analytics, please refer to the Google Code website.

Google Maps

CookieTypical contentDuration

PREF 2 years

NID 6 months

SNID 6 months

Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback.

Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website).

Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Third party cookies - Facebook

CookieTypical contentDuration

datr 2 years

lsd session

reg_fb_gate session

reg_fb_ref session

act session

csm session

lu 2 years

sub session

locale 1 week

p session

c_user session

s session

xs session

presence session

Third party cookies - Twitter

CookieTypical contentDuration

guest_id 2 years

k 1 week

_twitter_sess session

auth_token_session  

secure_session  

original_referer  

lang  

twll  

Third party cookies - Flickr

CookieTypical contentDuration

B 2 years

Bx 1 week

How to control and delete cookies

We will not use cookies to collect personnally identifiable information about you.

However, if you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The 'Help' section within your browser should tell you how.

Alternatively you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may impact on the functionality of our website.

If you wish to view your cookie code, just click on a cookie to open it. You'll see a short string of text and numbers. These numbers are your identification card, which can only be seen by the server that gave you the cookie. To do this on the browser of your mobile phone you may need to refer to your handset manual.

To opt-out of third parties collecting any data regarding your interaction on our website, please refer to their website for further information.