Cookies

Updated 21st August 2019

Introduction

We want to make our services simple, useful and reliable. Where we provide services online this sometimes involves placing small pieces of information on your device (computer or mobile phone) in the form of a 'cookie' stored in your web browser.

These pieces of information are used to improve services for you, for example by:

  • enabling a service to recognise your device so you don't have to give the same information several times during one task
  • recognising that you may already have given a username and password so you don't need to do it for every web page requested
  • measuring how many people are using services, so they can be made simpler to use or respond more quickly
  • recognising which people are visiting our web pages through social media sites, to make it possible to use targeted advertising to ensure you are seeing our most relevant content

We will not use cookies to collect personally identifiable information about you.

If you'd like to learn more about cookies or find out how to manage or remove cookies set on your device, visit the About cookies website. Please be aware that restricting cookies may impact some non-critical functionality of our website.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies -text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google uses this information to evaluate your use of the website, compiling anonymised reports on website activity for website operators and providing other services relating to website activity and internet use. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This to ensure that the service is available when you want it and fast.

For further details on the cookies set by Google Analytics, please refer to the Google Code website.

Hotjar

We use Hotjar in order to better understand our users’ needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback.

Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices, in particular:

  • IP address (anonymised)
  • device screen size
  • device type
  • general browser information
  • geographic location (country only)
  • preferred language used to display our website

Hotjar stores this information in a 'pseudonymised' user profile. Neither Hotjar nor we will ever use this information to identify individual users nor will we match it with any further data on an individual user. For more information please see Hotjar’s privacy policy.

You can opt-out of the creation of a user profile, Hotjar’s storing of data about your usage of our site, and Hotjar’s use of tracking cookies on other websites through Hotjar's opt-out form.

Social media - Facebook and Instagram

We use technologies such as cookies to customise content and advertising, to provide social media features, and to analyse traffic to the site. We also share information about your use of our site with our trusted social media, advertising and analytics partners.

These cookies are placed by Facebook. They enable us to build audiences from our website for advertising campaigns served on Facebook and Instagram. By visiting our site a relevant advert may appear in your Facebook or Instagram feed.

To opt-out please set your Facebook account advertising preferences. If you do not have a Facebook account you may opt-out through the Your Online Choices service.