Membership frequently asked questions

Let us help you with your questions

Updated 12th October 2018

Purchasing a Discovery Pass membership

Q. How do I buy a Discovery Pass and can I visit the forest straight away?

A. You can purchase a membership for your local forest either online here or by phoning 0300 068 0400.  You can also buy on site at most forests. If buying on line or by phone, you will be sent a temporary Discovery Pass by email to print and display on your car windscreen*, so you can enjoy visiting the forest straight away. Your temporary Discovery Pass will be valid for two weeks, in which time, your Discovery Pass pack should have arrived by post. Your temporary pass is only valid on the vehicles you have registered, as displayed on the pass.

*Temporary pass holders for High Lodge Thetford Forest, Dalby Forest, Sherwood Pines, Wendover Woods and Alice Holt Forest should follow the instructions stated on the temporary pass, rather than displaying it in the car.

Q. What is included in the membership pack?

A. Your pack will consist of a car parking permit sticker*, which must be clearly displayed in your vehicle when visiting the forest named on the permit. You will also receive a discount card which is used to obtain a range of benefits. For full details of current discounts, please visit the benefits page for the specific forest or general benefits.

*For High Lodge Theford Forest, Dalby Forest and Alice Holt members, you will receive a personalised membership card to use for obtaining discounts, but a permit sticker is not required for these forests.

Q. Does the pass cover two cars and can we have a second sticker?

A. The Discovery Pass membership entitles you to park one car in the forest named on the permit at any one time, so only one car sticker is provided. For sites where the permit sticker is not required, the entitlement is still the same and the barrier system in operation will manage your entry to ensure free access for your one car per membership at any one time.

The pass can be used on either of your registered vehicles, however the scheme does not offer 'double car usage', so if you require 2 parking spaces at the same time, this would either require the purchase of an additional Discovery Pass or to pay for the additional car parking space as and when required. If you plan on taking your cars at separate times you can transfer the permit sticker between them.

Q. Can I display my discount card or confirmation email in my window?

A. No, neither can be accepted, the card is only used for obtaining discounts and your confirmation email is for your reference only. The car parking permit sticker must be on display in your vehicle when visiting the forest. Failure to display a parking permit or day parking ticket will result in you receiving a parking fine. If you have received a temporary pass due to buying online or buy phone, this can be used for the period stated and within the terms stated on the pass itself.

Q. I regularly move my sticker between my two cars, so it is losing it’s stickiness, what can I do?

A. We can supply, free of charge, two permit holders, which you can place in each vehicle, enabling you to easily transfer the car permit sticker between cars. If you buy online and enter two car registration numbers, these will automatically be sent to you with your pack. Alternatively, please advise us via email at discovery.pass@forestryengland.uk (or call 0300 068 0400) and we will post these straight to you.  

Q. My car sticker is completely damaged, can it be replaced?

A. If your pass has been damaged, please return it to us by post, with a brief covering note to: Discovery Pass, Forestry Commission, Keystone Innovation Centre, Croxton Road, Thetford, Norfolk IP24 1JD. Once the returned pass is received, we will arrange for a replacement to be delivered directly to you.

Q. I am buying online and I cannot see where I enter my car registration details?

A. Please complete the on-line purchase process and enter these details along with the rest of your account information. If you already have an account, you will need to select the person icon shown and then you can edit your details.

Q. I would like to buy a Discovery Pass as a gift, how do I do this?

A. Please contact us by phone 0300 068 0400, available Monday to Friday 9am to 5pm.

Minibuses

Q. Can one of my registered vehicles be a minibus?

A. Parking Permits cannot be used with minibuses or vehicles carrying more than 7 people. Please contact your local forest for details of minibus arrangements. Search forest name for visitor information and contact details.

Changing details on the membership

Q. How do I change details of my registered cars? 
 
A. If you have given an email address when buying your Discovery Pass, you are likely to have been set up with an online account.  Log in to your account and (reset your password if neccesary). You can then update your car registration numbers online.

Should you not have an online account please email details of any changes to discovery.pass@forestryengland.uk and these will be updated for you. Should you not have access to email, you can call 0300 068 0400.

Your car registrations do need to be up to date, but there is no need for your car registration number/s to be displayed on your Parking permit, just continue to use your existing pass and ensure this is clearly displayed in your windscreen when visiting the forest.

Q. Can I change the details of car registrations on my temporary pass?

A. Temporary passes are issued by email for online and phone sales, for use in the first two weeks, whilst you wait for your pack to arrive by post.  Due to the short validity period we are unable to reissue or amend the detail on these.

Q. How do I change my address / phone number / email address?

A. If you have given an email address when buying your Discovery Pass, you are likely to have been set up with an online account.  Log in to your account and (reset your password if neccesary). You can then update your personal details online.

Should you not have an online account please email details of any changes to discovery.pass@forestryengland.uk and these will be updated for you. Should you not have access to email, you can call 0300 068 0400.

Q. Why am I not receiving the Discovery Pass Newsletters or how do I stop these?

A. Firstly, please check your spam folder in your email account to ensure they are not being blocked. You will only receive the newsletters if you have provided a valid email address and given us your consent to receive marketing. Please send your email address and Discovery Pass account details to us at discovery.pass@forestryengland.uk and we will ensure this is activated on your account. Our member newsletters are sent four times a year.

If you do receive our newsletters and want them to stop then please unsubscribe via the link provided in the newsletter email.

Lost and stolen memberships

Q. I have lost my car parking permit / membership card, can it be replaced?

A. We advise that you take care of your permit and card, as our terms and conditions state we are unable to replace lost or stolen passes. Please contact us at discovery.pass@forestryengland.uk (or call 0300 068 0400) to report any lost passes. 

Renewals

Q. Do you remind me when my pass is due to expire?

A. You will be sent an email (if an email address has been provided) six weeks before your pass expires inviting you to log into your online account and renew your pass.  You will also receive a letter by post four weeks before membership if you have not already renewed.  Renewing online is the easiest option.  If you are unable to renew online please call 0300 068 0400.  If you choose to renew at your local forest, please do take your renewal letter with you as this will help make your renewal quicker and simpler.

Payments

Q. Who will my payment card be charged by?

A. Payments made online or by phone for Discovery Pass membership are processed via Capita Pay360, but are taken by the Forestry Commission.   On your card / bank statement this will show as 'Forestry Tickets/Pass'.   If you purchase at your local forest your card will either be charged by the Forestry Commission or the local retail provider. 

National access to Forestry Commission forests

Q. Does the Forestry Commission offer a National Discovery Pass membership?

A. At the time of launching the Discovery Pass scheme we did extensive market research and found that primarily people wanted a pass to visit their local forest several times a year. We do however understand there is demand for a national scheme and this is certainly something we continue to explore and hope to introduce in the future.

However the Government's Forestry and Woodlands Policy Statement January 2013 made a number of commitments to support the future of our forests in England. One of the most important was that England's Public Forest Estate would remain secured in public ownership.  It said that a new body will be created to hold the Estate in trust for the nation. As a result a national membership scheme won't be introduced until after the new body is in place from April 2019 onwards.

In the meantime, please subscribe to our mailing list and you will hear about news, events and activities. 

Something not covered

Contact us about membership and we'll do our best to help. Contact us on 0300 068 0400 or discovery.pass@forestryengland.uk, available Monday to Friday from 9am to 5pm.