Let us help you with your questions

Updated 24th April 2019

Becoming a Forestry England member (to a chosen forest)

Q. How do I become a member and can I visit the forest straight away?

A. You can join our membership for your chosen local forest either online or by phoning 0300 068 0400.  You can also buy on site at most forests. If buying on line or by phone, you will be sent a temporary membership document by email to print and display on your car windscreen*, so you can enjoy visiting the forest straight away. Your temporary membership will be valid for two weeks, in which time, your full membership pack should have arrived by post. Your temporary membership is only valid on the vehicles you have registered, as displayed on the document.

*Temporary membership documents for High Lodge Thetford Forest, Dalby Forest, Sherwood Pines, Wendover Woods, Hamsterley Forest and Alice Holt Forest should follow the instructions stated on the temporary document rather than displaying it in the car.

Q. What is included in the membership pack?

A. Your pack will consist of a car parking sticker*, which must be clearly displayed in your vehicle when visiting the chosen forest named in your membership. You will also receive a membership card which is used to obtain a range of member benefits. For full details of current discounts, please visit the benefits page for your chosen forest or general benefits.

*High Lodge Theford Forest, Dalby Forest, Sherwood Pines, Wendover Woods, Hamsterley Forest and Alice Holt members, will receive a personalised membership card to use for obtaining discounts, but a sticker is not required for these forests. Please see our 'Membership at forests using number plate recognition' section for more information.

Q. I am buying online and I cannot see where I enter my car registration details?

A. Please complete the on-line purchase process and enter these details along with the rest of your account information. If you already have an account, you will need to select the person icon shown at the top right-hand side of the screen and then you can edit your details.

Q. I would like to buy a membership as a gift, how do I do this?

A. Please contact us by phone 0300 068 0400, available Monday to Friday 9am to 5pm.

Minibuses

Q. Can one of my registered vehicles be a minibus?

A. Memberships cannot be used with minibuses or vehicles carrying more than 7 people. Please contact your local forest for details of minibus arrangements. Search forest name for visitor information and contact details.

Renewals

Q. Do you remind me when my membership needs renewing?

A. You will be sent an email (if an email address has been provided) six weeks before your membership expires inviting you to renew for another year.  You can log-in to your online account and renew your membership. You will also receive a letter by post four weeks before membership if you have not already renewed.  Renewing online is the easiest option.  If you are unable to renew online please call 0300 068 0400.  If you choose to renew at your local forest, please do take your renewal letter with you as this will help make your renewal quicker and simpler.

Discovery Pass changes to membership

Q. What’s changing?

A. We’re changing our name and the Discovery Pass.  We are becoming Forestry England, but still doing all the varied work to protect and look after England’s forests. Discovery Pass will be now be called membership and will still be specific to the forest you chose during joining or renewing. You will still get all the great benefits we offered before, including parking at your chosen forest, discounts with selected partners and newsletters.

Q. Will my card and sticker need changing?

A. No, only when you come to renew your membership at the normal time. Your Discovery Pass card will still be accepted for claiming your discounts and member benefits.  The Discovery Pass sticker (where applicable) will also be valid for parking until it expires.

Q. What will be different?

A. Instead of Discovery Pass, you will see us refer to membership of a particular forest or wood. Your Welcome Pack will include a Forestry England sticker, which will be valid at your chosen forest site. You will receive a Forestry England membership card which can be used when accessing the discounts and benefits agreed for your chosen forest.  We also want you to know more about who we are, what we do and how important your support is to us. You support us by joining or renewing your membership with us. This then helps us achieve a wide range of work from providing an exciting place for people to play and explore to looking after habitats.

Q. Will it give me any additional benefit or rights?

A. We occasionally add new or update the benefits, but this is just part of us trying to make the membership even better and is not because of the name change. We will continue to look at ways to add value to being a member of Forestry England. We understand that being a member can mean different things with different organisations, so we will be clear about what’s included and what’s not, for instance our membership will not include any votes or governance rights.

Q. Will membership let me visit other forests?

A. Your membership will let you visit the forest or wood/s chosen when you join or renewed, in the same way it has previously worked. If you are visiting other forests owned or managed by Forestry England and parking charges apply, you will still need to pay the normal parking charges. We are continuing to research and develop a national form of membership to offer this choice alongside the current localised membership, but a timeframe is not yet confirmed. 

Parking sticker

Q. I regularly move my sticker between my two cars, so it is losing it’s stickiness, what can I do?

A. We can supply holders, free of charge. This helps you to transfer the parking sticker between cars more easily. If you buy online or by phone and enter two car registrations, holders will automatically be sent to you with your pack. Alternatively, please advise us via email at membership@forestryengland.uk (or call 0300 068 0400) and we will post these to you.  

Q. The membership allows me to register two cars, so can we have a second sticker?

A. You can register up to two cars (from the same household), but the membership let's you park just one car in the chosen forest at any one time, so only one car sticker is provided. For sites where the sticker is not required, the entitlement is still the same and the barrier system in use will manage your entry. This will ensure free access for your one car per membership at any one time.

The membership can be used on either of your registered vehicles, however the scheme does not offer 'double car usage', so if you require two parking spaces at the same time, this would either require the purchase of an additional membership or to pay for the additional car parking space as and when you need to. If you plan on taking your cars at separate times you can transfer the parking sticker between them.

Q. Can I display my membership card or confirmation email in my window instead?

A. No, neither can be accepted, the card is only used for obtaining discounts and your confirmation email is for your reference only. The car parking sticker must be on display in your vehicle when visiting the forest. Failure to display a parking sticker or day parking ticket will result in you receiving a parking fine. If you have received a temporary membership document (buying online or by phone), this can be used for the period stated and within the terms stated on the document.

Q. My parking sticker is completely damaged, can it be replaced?

A. If your sticker has been damaged, please return it to us by post, with a brief covering note to: Membership, Forestry England, Keystone Innovation Centre, Croxton Road, Thetford, Norfolk IP24 1JD. Once the returned sticker is received, we will arrange for a replacement to be delivered directly to you.

Membership at forests using number plate recognition

Q. Which forests use number plate recognition (ANPR) instead of parking stickers?

A. High Lodge Theford Forest, Dalby Forest, Sherwood Pines, Wendover Woods and Alice Holt. Hamsterley Forest is in the process of adding this system. All other memberships sites will require a sticker to be displayed in the vehicle.

Q. How does ANPR work for members?

A. Members’ vehicle registration plates will be automatically recognised provided we have your correct details. You will not need to display a sticker at the sites mentioned above. You will also not need to visit a pay station. There are some exceptions to this, so please follow any guidance given in your member pack.  If you experience any issues or need any advice, please contact our team on 0300 068 0400 or membership@forestryengland.uk 

Q. I have a new vehicle, what should I do?

A. Please keep us informed of any vehicle changes by logging into your account and updating details no later than the day before your next visit. This timing is essential to ensure the system recognises your new vehicle. See our 'changing details' section below for more guidance.

Q. I have not been able to update my details before my visit. What should I do?

A. Please go to the visitor centre when you arrive so our staff can assist you and avoid any difficulties when you come to leave. If necessary, please make sure you update your details on-line before your next visit.

Changing details on the membership

Q. How do I change details of my registered cars? 
 
A. If you have given an email address when becoming a member, you are likely to have been set up with an online account.  Log in to your account using your email address as your user name and select reset your password if necessary. You can then update your car registration numbers online.

If you don't have an online account, please email details of any changes to membership@forestryengland.uk and these will be updated for you. If you don't have access to email or you would like us to set up an account for you, please call 0300 068 0400.

Your car registrations do need to be up to date, but there is no need for your car registration number/s to be displayed on your parking sticker or membership card, just continue to use your existing sticker (if applicable for your chosen forest) and ensure this is clearly displayed in your windscreen when visiting the forest.

Q. Can I change the details of car registrations on my temporary membership document?

A. Temporary membership documents are issued by email for online and phone purchases and are for use in the first two weeks of your membership. This is while you wait for your full membership pack to arrive by post.  Due to the short validity period of the temporary form, we can't reissue or amend the details on these.

Q. How do I change my address / phone number / email address?

A. If you have given an email address when becoming a member, you are likely to have been set up with an online account.  Log in to your account using your email address as your user name and select reset your password if necessary. You can then update your personal details on-line. If changing your email address, please contact us for support (as this is also your username and could otherwise accidently block your account).

If you don't have an online account, please email details of any changes to membership@forestryengland.uk and these will be updated for you. If you don't have access to email or you would like us to set up an account for you, please call 0300 068 0400.

Q. Why am I not receiving membership newsletters or how do I stop these?

A. Firstly, please check your spam folder in your email account to ensure they are not being blocked. You will only receive the newsletters if you have provided a valid email address and given us your consent to receive marketing. Please send your email address and member account details to us at membership@forestryengland.uk and we will ensure this is activated on your account. Our member newsletters are sent four times a year.

If you do receive our newsletters and want them to stop, then please unsubscribe via the link provided in your latest newsletter email.

Lost and stolen

Q. I have lost my parking sticker / membership card, can it be replaced?

A. We advise that you take care of your sticker and card. As our terms and conditions state, we are unable to replace them if lost or stolen. Please contact us at membership@forestryengland.uk (or call 0300 068 0400) to report any lost passes. 

Payments

Q. Who will my payment card be charged by?

A. Payments made online or by phone are processed via Capita Pay360, but are taken by Forestry England. On your card / bank statement this will show as 'Forestry Tickets/Pass'.   If you buy at your local forest your card will either be charged by the Forestry England, Forestry Commission or a separate local retail provider. 

National access to Forestry England forests

Q. Does Forestry England offer a National membership, so I can access all Forestry England forests?

A. At the time of launching our scheme we did extensive market research and found that primarily, our visitors wanted a membership to visit their local forest several times a year. We do understand that there is demand for a national scheme too and this is certainly something we continue to look into and plan to introduce in the future.

In the meantime, please subscribe to our mailing list and you will hear about news, events and activities. 

Something not covered

Contact us about membership and we'll do our best to help. Call us on 0300 068 0400 or membership@forestryengland.uk, available Monday to Friday from 9am to 5pm.