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Let us help you with your questions

Updated 17th May 2021

Forestry England Membership and Covid-19

Q. I want to know how Covid-19 is affecting Forestry England Membership?

A. You can read our Covid-19 specific FAQs relating to Membership, plus there is further Covid-19 information for everyone. This covers everything you should need to know, or if not, how to get in contact with us.

 

Becoming a Forestry England member (to a chosen forest)

Q. How do I become a member and can I visit the forest straight away?

A. You can join our membership for your chosen local forest either online or by phoning 0300 068 0400 (currently we're providing a leave a message and we'll call-back service).  You can also buy on site at some forests. If buying on line or by phone, you will be sent a temporary membership document by email to print and display on your car windscreen*, so you can enjoy visiting the forest straight away. Your temporary membership will be valid for two weeks, in which time, your full membership pack should have arrived by post. Your temporary membership is only valid on the vehicles you have registered, as displayed on the document.

*For High Lodge Thetford Forest, Dalby Forest, Delamere Forest, Sherwood Pines, Wendover Woods, Hamsterley Forest, Grizedale Forest, Whinlatter Forest, Dodd Wood, and Alice Holt Forest please follow the instructions stated on the temporary document rather than displaying it in the car.

Q. What is included in the membership pack?

A. Your pack will consist of a car parking sticker*, which must be clearly displayed in your vehicle when visiting the chosen forest named in your membership. You will also receive a membership card which is used to obtain a range of member benefits. For full details of current discounts and benefits, please search for the membership page for your chosen forest.

*High Lodge Theford Forest, Dalby Forest, Sherwood Pines, Wendover Woods, Hamsterley Forest, Grizedale Forest, Whinlatter Forest, Dodd Wood, and Alice Holt members, will receive a personalised membership card to use for obtaining discounts, but a sticker is not required for these forests. Please see our 'Membership at forests using number plate recognition' section for more information.

Q. I am buying online and I cannot see where I enter my car registration details?

A. Please complete the on-line purchase process and enter these details along with the rest of your account information. If you already have an account, you will need to select the person icon shown at the top right-hand side of the screen and then you can edit your details.

Minibuses

Q. Can one of my registered vehicles be a minibus?

A. Memberships cannot be used with minibuses or vehicles carrying more than 7 people. Please contact your local forest for details of minibus arrangements. Search forest name for visitor information and contact details.

 

Membership as a gift

Q. I would like to buy a membership as a gift, how do I do this?

A. We now have membership gift vouchers available for each membership type. You can now buy gift membership on-line, and the recipient of your gift then redeems the voucher to start their membership when ready.  See more information about our gift membership options here.

Q. How do I redeem my membership gift voucher?

A. You can redeem your gift voucher on-line (or by phone if you need assistance). You will need to select the forest named on your voucher, and continue through the purchase as normal. Enter your voucher code at the payment stage. You can use the voucher for new membership or a renewal. The voucher must be used (redeemed) within 90 days of when it was bought, but is valid for one annual membership.

Vouchers can only be redeemed on-line (or by phone if needing assistance). You can’t use a voucher to buy membership in person at the Forest Centre. You can contact us at membership@forestryengland.uk if you have any queries or need help.

Q. I have been bought a membership gift voucher, but don’t want my membership to start straight away, what can I do?

A. Don’t worry, we can still help. Membership gift vouchers are valid for 90 days from date of purchase. This means the person receiving the gift must use their voucher within 90 days of when it was bought. However, if you don’t want your membership to start straight away or your membership isn’t due for renewal yet, you can still redeem the voucher as normal, but delay the start of your membership. This can be done on-line by amending the start date during your purchase. You can contact us at membership@forestryengland.uk if you have any queries or need help.

 

Renewals

Q. Do you remind me when my membership needs renewing?

A. You will be sent an email (if an email address has been provided) six weeks before your membership expires inviting you to renew for another year.  You can log-in to your online account and renew your membership. If we have not been able to email you for some reason, and so you don't miss out on being alerted, you will receive a letter by post instead. This is usually four weeks before your membership is due for renewal. Renewing online is the easiest option.  If you are unable to renew online please email us or call 0300 068 0400

 

Parking sticker (applies to Pay & Display sites only)

Q. I want to regularly move my parking sticker between my two cars, what can I do?

A. The Forestry England membership pack includes a holder (like a former tax disc holder). The holder enables you to easily move the car window sticker between each of your registered cars.   

Q. The membership allows me to register two cars, so can we have a second sticker?

A. You can register up to two cars (from the same household), but the membership let's you park just one car in the chosen forest at any one time, so only one car sticker is provided. For sites where the sticker is not required, the entitlement is still the same and the vehicle recognition systems in use will check your details. If your household brings two vehicles at the same time, then the second vehicle to arrive will need to pay normal day charges. Access is for one car per membership at any one time.

The membership can be used on either of your registered vehicles, however the scheme does not offer 'double car usage', so if you require two parking spaces at the same time, this would either require the purchase of an additional membership or to pay for the additional car parking space as and when you need to. If you plan on taking your cars at separate times you can transfer the parking sticker between them.

Q. Can I display my membership card, a photocopy of my sticker, or my confirmation email in my window instead?

A. No, neither of these can be accepted, the card is only used for obtaining discounts and your confirmation email is for your reference only. Photocopies are not accepted. The car parking sticker or temporary membership document are the only items that will be accepted. Either must be on display in your vehicle when visiting the forest. Failure to display a valid parking sticker, temporary membership document, or day parking ticket will result in you receiving a parking fine. If you have received a temporary membership document (buying online or by phone), this can be used for the period stated and within the terms stated on the document.

Q. My parking sticker is completely damaged, can it be replaced?

A. If your sticker has been damaged, please return it to us by post, with a brief covering note to: Membership, Forestry England, Keystone Innovation Centre, Croxton Road, Thetford, Norfolk IP24 1JD. Once the returned sticker is received, we will arrange for a replacement to be delivered directly to you.

 

Membership at forests using number plate recognition

Q. Which forests use number plate recognition (ANPR) instead of parking stickers?

A. High Lodge Thetford Forest, Dalby Forest, Sherwood Pines, Wendover Woods, Alice Holt, Grizedale Forest, Whinlatter Forest, Dodd Wood, and Hamsterley Forest. All other memberships sites will require a sticker to be displayed in the vehicle. Both Gisburn Forest and Stocks, and Delamere Forest's main car park also uses ANPR, but your sticker is still needed for its other Pay and Display car parks.

Q. How does ANPR work for members?

A. You will also not need to visit a pay station. Members’ vehicle registration plates will be automatically recognised provided we have your correct details. You will not need to display a sticker at the sites mentioned above, unless otherwise stated. There are some exceptions to this, so please follow any guidance given in your member pack.  If you experience any issues or need any advice, please contact our team on 0300 068 0400 or membership@forestryengland.uk 

Q. I have a new vehicle, what should I do?

A. Please keep us informed of any vehicle changes by updating your details on-line (you may need to log-in using your email address as your user name and reset your password if necessary). Please update your details no later than the day before your next visit. This timing is essential to ensure the system recognises your new vehicle. See our 'changing details' section below for more guidance.

Q. I have not been able to update my details before my visit. What should I do?

A. Please go to the visitor centre when you arrive so our staff can assist you and avoid any difficulties when you come to leave. If necessary, please make sure you update your details on-line before your next visit.

 

Changing details on the membership

Q. How do I change details of my registered cars? 
 
A. If you have given an email address when becoming a member, you are likely to have been set up with an online account. You can update your details on-line (you may need to log-in using your email address as your user name and reset your password if necessary). 

If you don't have an online account, please email details of any changes to membership@forestryengland.uk and these will be updated for you. If you don't have access to email or you would like us to set up an account for you, please call 0300 068 0400.

Your car registrations do need to be up to date, but there is no need for your car registration number/s to be displayed on your parking sticker or membership card, just continue to use your existing sticker (if applicable for your chosen forest) and ensure this is clearly displayed in your windscreen when visiting the forest.

Q. Can I change the details of car registrations on my temporary membership document?

A. Temporary membership documents are issued by email for online and phone purchases and are for use in the first two weeks of your membership. This is while you wait for your full membership pack to arrive by post.  Due to the short validity period of the temporary form, we can't reissue or amend the details on these.

Q. How do I change my address / phone number / email address?

A. If you have given an email address when becoming a member, you are likely to have been set up with an online account.  You can update your details on-line (you may need to log-in using your email address as your user name and reset your password if necessary).  If changing your email address, please contact us for support (as this is also your username and could otherwise accidently block your account).

If you don't have an online account, please email details of any changes to membership@forestryengland.uk and these will be updated for you. If you don't have access to email or you would like us to set up an account for you, please call 0300 068 0400.

Q. Why am I not receiving membership newsletters or how do I stop these?

A. Firstly, please check your spam folder in your email account to ensure they are not being blocked. You will only receive the newsletters if you have provided a valid email address and given us your consent to receive marketing. Please send your email address and member account details to us at membership@forestryengland.uk and we will ensure this is activated on your account. Our member newsletters are sent four times a year.

If you do receive our newsletters and want them to stop, then please unsubscribe via the link provided in your latest newsletter email.

 

Lost and stolen

Q. I have lost my parking sticker / membership card, can it be replaced?

A. We advise that you take care of your sticker and card. As our terms and conditions state, we are unable to replace them if lost or stolen. Please contact us at membership@forestryengland.uk (or call 0300 068 0400) to report any losses. 

 

Payments

Q. Who will my payment card be charged by?

A. Payments made online or by phone are processed via Capita Pay360, but are taken by Forestry England. On your card / bank statement this will show as 'Forestry Tickets/Pass'.   If you buy at your local forest your card will either be charged by the Forestry England, Forestry Commission or a separate local retail provider. 

 

National access to Forestry England forests

Q. Does Forestry England offer a National membership, so I can access all Forestry England forests?

A. At the time of launching our scheme we did extensive market research and found that primarily, our visitors wanted a membership to visit their local forest several times a year. We do understand that there is demand for a national scheme too and this is certainly something we continue to look into and plan to introduce in the future.

In the meantime, please subscribe to our mailing list and you will hear about news, events and activities. 

 

Something not covered

Contact us about membership and we'll do our best to help. Contact us at membership@forestryengland.uk or 0300 068 0400. Due to more remote working at this time, it is best to email us. If you need to phone instead, we are offering a leave a message and we'll call you back style service. We will respond Monday to Friday 9am to 5pm.