Frequently asked questions
Ticketing
Where can I buy tickets from?
You can buy tickets for Christmas at Bedgebury online from Forestry England. If tickets are are sold out you may be able to purchase re-sale tickets securely using Forestry England's re-sale partner Tixel.
Do I have to book in advance?
Yes, we recommend that you book early to avoid disappointment. Each timed entry has a limited capacity and the early evening and weekend slots are likely to sell out.
Can I buy additional tickets?
Yes, subject to availability. If you require additional trail tickets after placing your order please purchase these online as an additional transaction.
As I have a membership for Bedgebury Pinetum, do I still need to pay for Christmas at Bedgebury?
Yes, the ticket prices apply to all. Forestry England members are eligible for one free car parking space per membership, which must be pre-booked. This offer is only available when booking via Forestry England.
Do I need to buy a car parking ticket to park at Christmas at Bedgebury?
Parking is limited and a parking space must be purchased in advance along with your trail entry tickets online.
All Forestry England members get one free parking space per membership when booked in advance. Make sure you are logged into your membership account and add all trail and parking tickets to the basket, where the price of your members parking will adjust to zero. This offer is only valid when booking via Forestry England and you must present a valid membership card on arrival. Membership must be valid when you purchase tickets and on the date of visit. If you do not present a valid membership card on arrival, you will be charged for your parking space.
If you require additional parking spaces after your initial order has been made you can add more tickets to your order, subject to availability, here. A transaction fee will apply if car parking is booked separately.
Parking tickets should be presented for scanning on arrival at the car park. Please follow all instructions from stewards.
Does each ticket holder need to book a car park space?
No, but you will need to book a parking space per car that your party intends to travel in. Car parking must be purchased in advance. For 2024, car parking is not included as a bundle with trail entry tickets, so please make sure you add a parking space to your order if you are intending to travel by car.
How/when will I receive my tickets?
Your e-tickets will be sent to you via email approximately four weeks before the event date and must be presented on the night to be scanned (shown on phone or printed).
Why is the on-the-day price more?
With the enjoyment and well-being of our visitors in mind, having an on-the-day price allows for any last-minute adjustments we, the organisers, might have to make in terms of staffing and catering levels to ensure the smooth running of the trail. Wherever possible we support our customers in planning ahead, giving them the opportunity to not only buy at a cheaper price but also purchase parking at the same time.
I bought tickets from Forestry England but have not received a confirmation email. What should I do?
Please check your junk or spam folders as sometimes the confirmation email falls there. If you have not received your confirmation email, you can log into your account here to re-print your confirmation email and e-tickets, or for further assistance contact customerrelations@forestryengland.uk.
Can I show my E-tickets on my phone?
You can show E-tickets on your phone, as long as the barcode is clearly visible on entry. Please ensure you have downloaded your E-tickets on your device before arriving as signal at the venue is limited. Please turn the brightness on your device up to ensure easy scanning of the barcode.
Is my ticket for Christmas at Bedgebury valid for entry during the daytime?
Your ticket for Christmas at Bedgebury is only valid for the evening and will only allow you access to the trail at your selected time.
How can I organise a group visit and is there a group rate?
There is a group rate of 10% off groups of 15+ adults when purchased via Ticketek.
Group bookings apply to adult tickets only and cannot be made online. Please click here to complete the group booking form.
We will be arriving by coach, do we need to reserve a coach parking space?
Yes, there is space for 2 coaches per evening. Coach parking is charged at £20 per coach and must be booked in advance through Ticketek using the online form here.
We will be arriving by minibus, do we need to reserve a specific parking space?
Yes, there is space for 3 minibuses per evening. Minibus parking is charged at £15 per minibus and must be booked in advance through Ticketek using the online form here.
Why is there a transaction fee for E-tickets at Christmas at Bedgebury?
The fee charged for E-tickets is for the ticket provider, as they maintain the hardware and software at the venue so your paper ticket will be recognised or your device scanned. It also allows us to develop and maintain our own technology to make sure you have a simple, straightforward experience getting into your event.
I have an issue or query about my booking?
Our customer relations team will be happy to help. Contact customerrelations@forestryengland.uk and we'll get back to you as soon as possible, or call 0300 680400. Please include your booking reference within your email.
Christmas Light Trail
How long is the trail?
We anticipate that it will take approximately 1.5 - 2 hours to walk the trail. Visitors parked the Walled Garden should allow slightly longer. The illuminated trail follows a circular route approximately 1 ¼ miles (2km).
Are dogs allowed on the trail?
Dogs kept under full control on a short lead will be permitted. No extendable leads are permitted. Please be a responsible dog owner. Please under no circumstances leave your dog in the car while you attend.
Is the trail dark or covered?
In some areas the lighting will be low level as this is part of the experience. We do encourage visitors to bring along a torch in case of an emergency - this should not be used unless it is necessary.
All visitors are reminded that this is an outdoor illuminated trail with limited indoor areas and the weather may be inclement. Please wear appropriate outdoor clothing and footwear for winter. We reserve the right to refuse inappropriately clothed patrons access to the walk, if it is felt they are open to greater risk of injury.
If I am delayed and miss my slot, can I join a later slot?
We will try and accommodate you on the next available slot within the trail operational hours on the day but this cannot be guaranteed. Please ensure you leave enough time for your journey and plan your route in advance.
What are the last entry times?
Last entry will be at 7:15pm on the following days:
- Sunday 24 November
- Thursday 28 November
- Wednesday 04 December
- Tuesday 24 December
- Thursday 26 December
- Tuesday 31 December
- Wednesday 01 January
Last entry will be at 7:45pm on the following days:
- Friday 15 November
- Sunday 17 November
- Friday 22 November
- Thursday 05 December
Last entry will be at 8:15pm on all other dates. Please ensure that you arrive on time as entry to the trail may not be permitted after the last entry time has passed.
What time does the illuminated trail finish?
All customers must exit the car park no later than 2 hours after the last trail start time or by 10pm (whichever is earliest).
Can I bring my drone?
Drones are not permitted.
Can I take photographs?
Yes, you are welcome to take photographs and to share these on social media with the hashtag #ChristmasAtBedgebury. You can also follow the developments across our Bedgebury Pinetum pages on Facebook, Twitter and Instagram.
Commercial photography is not permitted at this event, except by prior written agreement.
Can we see Father Christmas at Christmas at Bedgebury?
At this time of year, Father Christmas is extremely busy so is unable to meet children individually, however be sure to look out for him as he will be on the trail this Christmas!
Are there toilets?
Toilets, including accessible toilets and baby changing facilities, are located at the Visitor Centre, Walled Garden and on the trail.
Access Provisions
What provision do you have for guests with access needs?
The trail is created to be as accessible as possible within the natural landscape of Bedgebury. The route is all on hardstanding pathways and the lighting trail is designed so that all installations can be viewed from the pathways. Accessible toilets are available at the Visitor Centre, Walled Garden and on the trail.
Bedgebury's Changing Places facility is located at the Visitor Centre. The Changing Places toilet provides sanitary accommodation for people with multiple and complex disabilities and is designed for people who cannot use a standard accessible toilet. It includes a ceiling track hoist system, adult-sized changing benches, curtains and adequate space for the disabled person and assistants.
Do you have accessible parking for visitors with disabilities?
Accessible spaces for Blue Badge holders are available in the Visitor Centre car park. If you require Blue Badge Parking and have not included this within your order, please add to your order here, subject to availability. A transaction fee will apply if car parking is booked separately.
Please note that these spaces are limited and must be purchased in advance. Visitors with limited mobility can be dropped off and picked up from the Visitor Centre car park if required, please speak to the parking attendants on arrival.
Is the trail accessible for wheelchair users?
The trail includes a mix of accessible hardstanding stone and tarmac footpaths. Due to the natural landscape the trail does include some gradual and steeper slopes and paths can be uneven in places. Wheelchairs are accommodated but discretion is needed as the trail may not be suitable for all. Wherever possible stewards will assist but this cannot be guaranteed.
Can wheelchairs be provided?
Wheelchairs will not be available to hire on site. Please make your own arrangements prior to your visit.
Can I bring my mobility scooter or are mobility scooters available?
Mobility scooters will not be available on loan or to hire on site. You are welcome to bring your own providing it is appropriate for use on the trail, has suitable lights and is fully charged prior to your visit.
Am I eligible for a free personal assistant ticket?
Where an adult or child requires assistance to attend the illuminated trail because of a health condition or disability and is in receipt of any of the following benefits, they will qualify for a free personal assistant ticket:
- Disability Living Allowance (mobility or care component);
- Attendance Allowance;
- Personal Independence Payment (daily living or mobility component).
- A valid Access Card
You may be asked to present documentation on the night. Unfortunately, a Blue Badge cannot be accepted as proof of a health condition or disability. Personal assistants should be 16+.
Personal assistant tickets can only be booked in conjunction with a full price adult or family ticket.
I need more than one personal assistant, what should I do?
If you require more than one personal assistant, please email customerrelations@forestryengland.uk.
Is there a ‘Relaxed Session'?
Yes, these sessions are for adults and young people, with additional needs, who would love to experience Christmas at Bedgebury without the usual high volumes of people. The session has reduced audio levels and will begin at twilight before the illuminated trail opens to the public, making the transition into the dark much easier.
For Christmas at Bedgebury 2024, this will be held at 4pm on Saturday 23 November, Wednesday 04 December and Tuesday 10 December. The capacity of this session will be limited to ensure that the trail remains less crowded and more relaxed. Ticket prices for this relaxed session are consistent with the rest of the illuminated trail, with personal assistants entering for free. To book this session please click here.
Food, Beverage and Retail
Can I purchase food and drink at the venue?
Hot, hand-held food and drink will be available. Please check back here for further details over the coming months. Visitors will also be able to toast marshmallows at our purpose built fire pits along the trail.
What shopping facilities are there?
There is no gift shop at Bedgebury Pinetum.
Are there cash points at the venue?
There is no cash point on site. Only card payments are accepted, this is a cashless event.
Cancellation, Exchanges and Refunds
What will happen if the weather is bad? Will the trail be cancelled?
Christmas at Bedgebury is an outdoor illuminated trail. If the weather presents a hazard and a risk to safety, any decision to cancel the illuminated trail will be taken by 2pm on the day of the illuminated trail. You will be notified by email and you will be informed of the re-booking process.
If I am unable to attend on a different day, can I get a refund?
If the illuminated trail is cancelled in line with the cancellation policy and ticket holders are not able to attend an alternative night offered, then a refund will be considered. The transaction fee is not refundable under any circumstances.
I have booked for the wrong day – can I transfer over to another day?
Forestry England will allow discretionary amendments to dates and times for this event, subject to availability. If you wish to exchange your tickets for a different time or date please check availability online and contact us at customerrelations@forestryengland.uk. Exchanges are unavailable within 24 hours of the date you are due to attend. In line with our terms and conditions, tickets are non-refundable.
I can no longer attend, can I re-sell my ticket?
Tickets are non-refundable, but Forestry England will allow discretionary amendments as above. If you are unable to attend and are not claiming a refund via Booking Protect, you can re-sell your ticket; Forestry England have partnered with Tixel as our official re-sale partner. Tixel provide a safe and easy place for you to sell your tickets if you can no longer attend the event. For more information visit Tixel's website.
What is Refund Protection?
Refund protection, provided by our partners Booking Protect, allows you to apply for a full refund should you or anyone in your party be unable to attend the event. Examples of covered circumstances are:
- Injury, illness or death happening to you, or an immediate family member.
- Adverse weather where travel warnings are issued.
- The breakdown, accident, fire or theft of a private vehicle enroute to the event.
For full terms and conditions please read the full policy.
Refund protection can only be taken out at the time of booking tickets and not added afterwards.
How do I make a Refund Protection claim?
Refund protection claims can be made online here.
Sustainability & Ecology
Light Pollution
The trail will be architecturally lit by experienced lighting designers who have developed sensitive ways of working in heritage and landscape settings.
Responding to the natural darkness of the site is key to the success of the illuminated trails. The best visual work is sensitive to light “competition” and the brightness of one light source relative to another. We therefore take advantage of the environmental darkness to reduce the overall brightness of our lighting interventions and allow ample space within our audience experiences for people’s eyes to attune to the darkness, then to allow them to appreciate the sights and sounds of the natural environment as a contrast to, and context for, our artistic efforts. We try to avoid continuous lighting of trails and paths, and will only use audience area lighting where it is absolutely necessary for reasons of public safety.
Noise Pollution
Sound installations are created to provide atmosphere and a sense of feeling for an installation. All sounds are targeted and specific to a part of the route and are therefore contained within defined spaces, therefore there is no noise pollution over and above the natural sound level created by the presence of audiences on the trail.
Fuel
Fuel for power generation is kept to a minimum by efficient use of power loadings and low wattage lighting units where appropriate.
Sustainability
- Consideration for the illuminated trails sustainability has been built into the planning process for the delivery of the illuminated trail, the end result of which we hope will be to inspire and engage new and existing visitors.
- The trail designers, Culture Creative Ltd, have been appointed on the strength of their experience of working in environmentally sensitive ways in heritage and landscape settings.
- Specific attention is given to power, and where possible we use mains power. Where generators are needed, these are carefully specified and operated to ensure the most efficient fuel usage. Low wattage lighting units are used where appropriate on the trail.
- Culture Creative Ltd’s design ethos is to take advantage of the environmental darkness to reduce the overall brightness of their lighting interventions, whilst maximising the effects of their artistic efforts.
- Continuous lighting of trails and paths will be avoided, and we will only use audience area lighting where it is absolutely necessary for reasons of public safety.
- Care is also taken to ensure that we are considerate of our neighbours who live in the immediate area.
Ecology
The illuminated trail will not be open every night and its impact must be considered both from the standpoint of the venue itself and in relation to surrounding sites. The venue is carefully vetted to ensure that the trail will not have undue impact on the local flora and fauna.
Method
In order to assess the likely impact of the illuminated trail both a desk study and workaround surveys are conducted on each site. The route proposed for the trail, is walked and checked on a regular basis with horticultural staff from the venue, this is an ongoing process and will be constantly checked as the design of the illuminated trail progresses.
General Comments
The illuminated trail is planned and installed, by private company, Culture Creative Ltd. Culture Creative Ltd specialise in illuminated trails of this kind which are often in sensitive venues with high biodiversity and important historical heritage. Its staff have valuable experience in minimising any negative impacts which might be anticipated and work with venue staff to meet and resolve any concerns which arise.
The duration of the illuminated trails spans to the autumn/winter period, the time of year in which there is least wildlife activity. Many protected species such as bats and amphibians should be hibernating. These are unlikely to be affected unless the illuminated trail passes directly over their hibernation sites. The earliest bird nesting activity is to be expected from February onwards but all the equipment will have been removed well before then. In addition it is open for a maximum of six hours only each night. These restrictions on the open nights and times will reduce any impacts upon wildlife particularly as outdoor events take place at the venue regularly and resident wildlife has adapted to the existing level of disturbance.
Lighting Trail
Generators used on the route are very quiet and will be inaudible from the trail and from any wildlife habituation. The power will be carried using cabling which has been used previously in sites with wildlife populations with no adverse effects. Much of the lighting will be floor based to highlight trees. The trees form part of the cultivated collections at each venue and their welfare is paramount as part of the planning of the illuminated trail.
Flora
Where possible routes will be on hard surfaces i.e. paths. They pass through areas which are well-walked by visitors daily and will not take in any sections of grass with sensitive wild floras.
Birds
Sound and lighting installations surrounding trees or on areas of water where a number of birds have the potential to roost are modified and designed to minimise any potential for damage to birds.
Reptiles and amphibians
There should be no impact from the illuminated trail upon reptiles or amphibians as they should be hibernating away from the water at this time of year.
Bats
Every care is taken to ensure that any potential bat roosting holes in trees are not lit directly to avoid any potential disturbance during the bat hibernation season.
Litter
Please help us to keep the forest clean and tidy by putting litter in the bins provided. Where possible, please reuse any disposable items and keep waste to a minimum. Our caterers will be happy to refill any reusable water bottles.
Overview
Our illuminated trails are small, tightly contained, and open for limited hours at a very dormant time of year. It is perceived that we do not foresee any adverse effect on wildlife.
